Auto Glass Solutions Pty Ltd, as an essential service provider, understands the responsibility we all have to respond appropriately to COVID-19.
We are taking our responsibility seriously and due to the nature of the Stage 4 Lockdown, we are unable to conduct a ‘business- as-usual’ approach but will continue to operate under new guidelines.
Detailed below is an outline of how business will be conducted, which could be subject to change as further Government guidelines are introduced.
All attendance will be registered via a QR Reader or Attendance Register. This information will be kept in case we, or the Victorian Health Department need to contact you due to a COVID-19 case. These contact details will not be used for Marketing purposes.
Bookings are available by appointment only from 8am – 4.30pm Monday to Friday.
Closed Saturday (Bookings on Request).
Bookings can be made on 1300 887 510.
We will continue our Zero Contact Drop Off & Collection Procedure for onsite work.
Our 24-Hour Call-Out service will still be in operation for essential service operators only.
All our staff will be following our strict COVID Safe Plan along with Government Guidelines.
To ensure we can meet your requirements, please call. If you do not have a booking, we will not be able to receive your vehicle.
So, what will this mean when you bring your vehicle for a repair at Auto Glass Solutions?
When you arrive onsite, we ask for you to remain outside the workshop and call through to our friendly team for further instructions. We are unable to provide customers with onsite waiting facilities during this period.
Prior to beginning work on your vehicle, our staff, wearing appropriate Personal Protective Equipment (PPE), will wipe down all contact points within your vehicle. All technicians working on your vehicle will be wearing gloves and compliant face masks. When work on your vehicle has been completed, the same touchpoints will be wiped down, and we will contact you for collection.
For collection, we advise you to again call through to our team for instructions.
General Public and Retail Enquiries:
Our branch will be closed. Our Sales Team are fully operational online and are contactable by email and can send you any information and/or pricing you require.
We have implemented these measures to not only protect our staff, but also to protect our customers and our community, so thank you to our customers for observing these changes.
If you have any questions, please give us a call on 1300 887 510
Even though our usual processes may look and feel different, the quality of your service will remain unchanged.